Visual IVR can reduce the time of automated transactions by 56 per cent

Wed, 14 Oct 2009 12:13:00 GMT

New customer research from Genesys Telecommunications Laboratories, an Alcatel-Lucent company (Euronext Paris and NYSE: ALU), shows that visual Interactive Voice Response (IVR) solutions, such as those delivered to mobile phone handsets, can reduce the time of an automated transaction by 56 per cent. This significant reduction makes completing an enquiry much easier for the customer and also more cost effective for the organisation. The data was gathered through both live and pilot Visual IVR applications.

Belgian Speech Technology Community - Genesys

Visual IVR can reduce the time of automated transactions by 56 per cent