New customer research from Genesys Telecommunications Laboratories, an Alcatel-Lucent company (Euronext Paris and NYSE: ALU), shows that visual Interactive Voice Response (IVR) solutions, such as those delivered to mobile phone handsets, can reduce the time of an automated transaction by 56 per cent. This significant reduction makes completing an enquiry much easier for the customer and also more cost effective for the organisation. The data was gathered through both live and pilot Visual IVR applications. Read More »
New customer research from Genesys Telecommunications Laboratories, an Alcatel-Lucent company (Euronext Paris and NYSE: ALU), shows that visual Interactive Voice Response (IVR) solutions, such as those delivered to mobile phone handsets, can reduce the time of an automated transaction by 56 per cent. This significant reduction makes completing an enquiry much easier for the customer and also more cost effective for the organisation. The data was gathered through both live and pilot Visual IVR applications.
We announced it in March: VocaBase now provides VocaPortal, an Intelligent Voice Portal! The goal is to reduce investment and benefit rapidly from an operational voice portal based on monthly payment according to use. Read More »
We announced it in March: VocaBase now provides VocaPortal, an Intelligent Voice Portal! The goal is to reduce investment and benefit rapidly from an operational voice portal based on monthly payment according to use.
VocaBase has demonstrated its ability to help large B2C companies configure voice services, from the simplest to the most complex, on their own. Today, we’re using experience acquired in the implementation of these numerous references to propose a catalog of standard, ready-to-use voice services. Read More »
VocaBase has demonstrated its ability to help large B2C companies configure voice services, from the simplest to the most complex, on their own. Today, we’re using experience acquired in the implementation of these numerous references to propose a catalog of standard, ready-to-use voice services.
Read More »